FAQs
Welcome to our Frequently Asked Questions section! Below are answers to some of the most common inquiries. If you need further assistance, feel free to contact us.
1. What brands do you carry?
I am a direct dealer of RamRods and Angel archery products. I am proud to bring these quality and high performance equipment to you. The website lists the equipment I recommend based on price, quality and performance, though I can bring in many more. Just slide into my DMs.
2. What are in stock?
Popular things like vanes, arrows, Shibuya sight and arrow rest are in stock. It requires capital to keep stock so I have to be selective. Please do refer to the website or check with me to see what is in stock or how long a lead time is required. Please note that special and custom orders require a deposit of 50% and it will be made known to you.
3. Retail store location?
I am operating from my home and hence there is no retail store location. If you have specific items in mind, please let me know and we can arrange a time & place to view them.
4. Delivery times? Collection?
I’m offering free delivery for all addresses within Singapore. In-stock items will be delivered within 1-4 working days depending on the delivery service provider. Self-collection is also available at Bukit Batok, Hillview MRT station or at my place. You’ll most likely be meeting my dad.
5. What about other archery items?
Please feel free to contact and discuss what items you require and their suitability.
6. Dealerships and retail options
If you would like an opportunity to be a retailer or dealer for archery products please contact me and let’s discuss how I can help get you started.
1. Orders & Payments
Q: What payment methods do you accept?
A: For SG orders, we use PayNow. For international orders, we accept credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are fulfilled. Please WhatsApp or contact us as soon as possible for any changes.
2. Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary based on location and shipping method. Local orders will take 3 days.
Q: Do you ship internationally?
A: Yes! We ship to multiple countries. Check our Shipping Information page for details.
Q: How do I track my order?
A: Once your order ships, we’ll send you a tracking number via email. You can track it through our Order Tracking Page.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 3 days of delivery, provided the item is unused and in its original packaging. Visit our Return Policy for full details.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5 business days after we receive and inspect the returned item.
4. Products & Warranty
Q: How do I choose the right bow for me?
A: It depends on your experience level and purpose (target shooting, hunting, competition). Check out our Buyer's Guide or contact us for expert advice!
Q: Do you offer a warranty on your products?
A: Most of our products come with a manufacturer’s warranty. If you experience an issue, please contact us for assistance.
5. Store & Customer Support
Q: How can I contact you?
A: You can reach us via email, WhatsApp, phone at +65 9106 1923, or our contact form. Our support team is available during business hours to assist you.
Q: Do you offer bulk or wholesale discounts?
A: Yes! If you’re interested in bulk orders, please contact us for special pricing.
Still have questions?
Reach out to our team via our Contact Us page, and we’ll be happy to assist you!
🏹 Shop with confidence at The Archer’s Crest! 🎯